Sergent Major Global

PRIVACY POLICY

Sergent Major is committed to respecting your privacy. The privacy policy describes the process of collecting and processing your data.

Company presentation

The data controller is GPE, which publishes the website www.sergent-major.com, registered with the Bobigny Trade and Companies Register under number 412 552 390, with its registered office at 49-51 rue Emile Zola, 93100 Montreuil. S.A.S. with capital of €15,499,292.50, whose intra-community VAT number is FR 68652050832.

Data collection and use

GPE collects, uses, stores, and transmits certain personal data provided by Customers (hereinafter referred to as “Data”) in strict compliance with French data protection law, in particular the provisions of Law No. 78-17 of January 6, 1978, known as the “Data Protection Act,” and those of Regulation No. 2016/679 on data protection of April 27, 2016.

Consent

By using this website, you consent to the collection and use of information as described herein.

The Data collected by GPE is the data provided by Customers (either voluntarily or mandatorily), in particular when they register or as a result of their actions on the website.

The account

We collect and use personal data when you register on our website or in our store. This data is collected in order to create a customer account, only if necessary for the sales process, and also to offer you a more personalized and enjoyable shopping experience.

When you register on the website, we collect your first and last name, email address, loyalty card number, phone number, and date of birth.

If you wish to create an account, simply register on the website www.sergent-major.com by clicking on the “Login” section on the home page. Then, fill in the various personal details and click on the “Validate” section. During registration, you will be asked to choose a password. If you try to register and an error message indicates that your username has already been used, it means that your email address has already been used to create an account on www.sergent-major.com. If you cannot remember the password associated with this email address, click on the “Forgotten password” link and it will be sent to your email address immediately.

Data collected during browsing

The data collected by GPE during use of the site may include languages spoken, economic and financial information, personal information, banking details, identification data, voice recordings in the event of contact with the support team, and technical data (Internet browser version, operating system version, IP address, identification information for the device used to connect).

Newsletter

If you would like to receive exclusive information about Sergent Major news, simply subscribe to the “NEWSLETTER” on the site. Customers with a loyalty card will receive newsletters about private sales and promotions.

When you subscribe to our newsletter, you consent to us using the personal data you provide to send you information about the content or products available on our website by email and/or SMS. This data is used to provide you with personalized offers.

Cookies

Our site uses “cookies” to make using and navigating our platform as enjoyable as possible for you. A cookie is a small text file placed on your computer when you visit a site. When you connect to our site, we may install various cookies on your device to enable us to recognize your browser during the validity period of the cookie concerned and to enable us to:

To adapt the presentation of our site to the display preferences of your device (language used, display resolution, operating system used, etc.) during your visits to www.sergent-major.com, depending on the hardware and software used to view or read content on your device;
- To store information relating to a form you have filled out on our website (registration or access to your account) or to products, services, or information you have chosen on our website (contents of your shopping cart, etc.);
- To allow you to access reserved and personal areas of our site, such as your Customer Area, using identifiers or data that you may have previously provided to us;
- To implement security measures, for example when you are asked to log in again to a content or service after a certain period of time;
- To tailor the content of offers displayed on your device based on the personal data you have provided us with;
- To compile statistics and traffic volumes and measure the use of the various elements that make up our website, enabling us to improve the relevance and usability of our services.

You can disable these cookies at any time in your browser's system settings. Options for storing and deleting these cookies are available.

You can view our offers even without cookies. However, if you do not accept cookies, this may result in a restriction of the functionality of our website.

We also use performance cookies through Google Analytics, a website analysis service provided by Google Inc. This process allows us to better understand how you visit our site. The information stored by these cookies does not contain any personal data that could reveal your identity.

We also use retargeting and remarketing features from third-party providers on our website, which allow you to share content from our site with other people or to let other people know that you have viewed or given your opinion on content on our site. This is particularly the case with the “Share,” “Like” buttons from social networks (such as “Facebook,” “Twitter,” etc.). These cookies are also used to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign. The data from these cookies is never combined with your personal data and is used solely to provide advertising tailored to the user's interests.

We have no control over the process used by social networks to collect information about your browsing on our site and associated with the personal data they have. We invite you to consult the privacy policies of these social networks to learn about the purposes of use, including advertising, of the browsing information they may collect through these application buttons. These protection policies should enable you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.

You may opt out of the use of the retargeting or remarketing feature.

The site may contain links to other websites belonging to individuals, companies, or organizations. GPE is in no way responsible for the content or privacy policies of these sites.

Who has access to personal data?

Your personal data will be protected by measures appropriate to its level of sensitivity. We will apply physical protection measures, such as restricted access to facilities, and electronic protection measures, such as the use of passwords to access personal data stored on computers.

Your personal data is processed by the internal departments responsible for customer data, customer relations, and newsletters. This includes the marketing, communications, after-sales service, and in-store sales teams.

We also use trusted service providers to perform tasks such as parcel delivery and credit card payment processing. We ensure that these providers comply with this Policy and all applicable privacy laws.

We do not sell or rent the data collected to third parties for marketing purposes without the express consent of the individuals concerned.

Where permitted or required by law, we may disclose this data in order to respond to any claims, legal proceedings, or investigations to ensure compliance with the terms and conditions of sale, the property, and the safety of Sergent-Major and its employees.

In addition, in the event of the sale or purchase of a business or assets, we reserve the right to share the data collected with the seller or buyer of that business or those assets.

We accept no responsibility for personal data that you share or publish on our social media accounts. This data is not covered by this Policy, as these spaces are public and the data can be viewed or accessed by anyone.

Data retention period

GPE only retains Data for as long as necessary for the purposes for which it was collected and in accordance with applicable French or European legal or regulatory obligations.

In general, data is retained after the last connection to the site as long as the customer has not deleted their account and for a maximum period of 36 months from the collection of your data or the last contact made by the user or the closure of the customer account.

Cookies are kept for a maximum period of 13 months.

What are your rights as a customer?

By sending an email to rgpd@groupe-gpe.com, any Customer may exercise the following rights:

The right of access.

This allows the Customer, upon proof of identity and if the conditions for exercising this right are met, to obtain communication of personal data concerning them.

The right of rectification.

This allows the Customer to request that their personal data be modified, updated, or deleted when it is inaccurate or incomplete.

The right to deletion/erasure.

This allows the Customer to request the erasure of their personal data free of charge, within the limits of our legal obligations. All customers also have the option of deleting their account and the personal data associated with it. If you delete your account, we will retain your data if necessary, until all your questions and complaints regarding our services have been resolved after the closure of your account, or if we need to retain your information to comply with legal requirements.

You cannot delete data that is still necessary to perform services you have requested, in particular the fulfillment and execution of contracts such as the delivery of an order.

The right to portability

This allows the Customer to receive the personal data they have provided in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

The right to take action

This allows the Customer to lodge a complaint with the CNIL (https://www.cnil.fr/fr/Plaintes) and take legal action if the Customer considers that their rights have not been respected.

The newsletter

If you no longer wish to receive the Sergent-Major newsletter, you can unsubscribe by clicking on the link at the bottom of each newsletter. If you no longer wish to receive text messages, reply STOP to the text message you have received. In most cases, when an unsubscription does not seem to have been taken into account, it is because you have several email addresses and one of your addresses is redirected to the address you are trying to unsubscribe from.

Questions and additional information

GPE is the data controller and Alexandre Zemmour is the data protection officer.

If you have any problems or questions regarding your personal data (to unsubscribe or delete your data), please do not hesitate to contact us: GPE SAS, IT Department (GDPR), 49-51 rue Emile Zola 93100 Montreuil.

If you no longer wish to receive communications from Sergent Major or if, for any other reason, you wish to have your name and personal information removed from our list, please contact us at:

Phone: 01.84.03.85.29

Or by email: rgpd@groupe-gpe.com or via the “contact” section of the website.