Delivery
Sergent Major offers two modes of delivery in mainland France.
| Where? | When? | How much? | |
|---|---|---|---|
| Home delivery | Shipping within 2 to 4 business days + delivery |
Europe/USA:
Free for purchases over € 60
€ 5 for purchases over € 60
Rest of the world:
|
|
| Collection points |
Only available in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovak Republic, Spain, Sweden, United Kingdom |
Shipping within 2 to 4 business days + delivery within 2 to 4 days
|
€3.90 |
Returns
Return your item in store
You can do this within 30 days of the delivery of your online package. Go to the Sergent Major shop of your choice (excluding factory stores) with your product(s) in their original packaging and your receipt or invoice.. You can then:
- Exchange the unwanted item or items, subject to availability in store
- Receive a credit voucher if there is a difference in price. The credit voucher is valid in all Sergent Major stores.
- Receive a refund (excluding private sales): the bank card used for the online purchase will be credited within 8 days.
- If you have paid all or part of your online order with a gift card, the amount paid using the gift card will be refunded as a gift card by customer services within 2 weeks.
- If online purchases were made through a Private Sales event or an exclusive online promotion, these items may not be exchanged or refunded in store. It will also not be possible to get credit added back onto your gift card in store. The item must be returned directly to our warehouse in SAINT VULBAS.
Returning an item to the warehouse
If you are unable to travel to a store, you can return your package including the invoice or the delivery note by colissimo (preferably) to our warehouse:
MR LOGISTIQUE Allée des Peupliers ZI Plaine de l’Ain Bat. B Cellule 1 - 01150 SAINT VULBAS - FRANCE.
Once we have received your package, it will be checked and your items will be refunded to the bank card used for payment. Exchanges are not possible. Return costs are your responsibility.
Cooling-off period
You have a cooling-off period of 14 days to change your mind. You can either bring your package into store or return it with the invoice or delivery note by colissimo (preferably) to our warehouse:
MR LOGISTIQUE Allée des Peupliers ZI Plaine de l’Ain Bat. B Cellule 1 - 01150 SAINT VULBAS - FRANCE.
Return costs are your responsibility.